How to Update Your Payment Information

Ridepanda customers can easily update their payment method directly from their Ridepanda account. This article walks through where to find your billing information and how to make changes to the payment method on file.

1. Log in to your Ridepanda account
   Once logged in, you’ll land on the dashboard. The first screen you see after login. This page shows your subscription status (or order status), next payment date, current vehicle details and main menu.

   

2. Navigate to the Payments section
   From the main menu on the dashboard, select Payments.

3. Review your billing details
   In the Payments section, you can view:

   • Your subscription price

   • Your payment history

   • Your current payment method on file

4. Update your payment information
   From this page, you can update the payment method associated with your subscription by clicking "Change".

   

When will my new payment method take effect?

• Any updates to your payment method will apply to future subscription charges. If a payment is already in progress or past due, it may still attempt to process using the previous payment method.

Can I see past charges after updating my payment method?

• Yes. Your payment history, receipts, and invoices remain available in the Payments section, even after you update your payment information.

I'm having trouble updating my updating my payment method. What should I do?

• If you’re having trouble updating your payment method, it may be due to an expired or invalid card or a temporary system issue. If the issue persists, contact Ridepanda Customer Support.

This article can be used by all subscribers (Hub, Direct Ship, Partner Shop Program).

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.