Trouble Getting Your Sign-in/Checkout Code

You'll need a code in two places: to continue checkout after choosing your vehicle, and to sign in to your account once you've subscribed. This article explains how both work and what to do if your code doesn't arrive.

1. After selecting your vehicle via the customer portal, enter your email address.

2. Check your inbox for a 6-digit code.

3. Enter the code to continue checkout.

1. Go to get.ridepanda.com/login/email.

2. Enter the email address you used to sign up.

3. Check your inbox for a 6-digit code.

4. Enter the code to sign in.

• Check your spam or junk folder. Codes sometimes get filtered.

• Check the email you entered. When signing in, it needs to match the one you signed up with, which is usually your work email.

• Check the time. Your sign-in code expires after 10 minutes. If it expires, go back to the sign-in page and enter your email again to get a new one.

Which email should I use at checkout?

• Use your work email. Your employer benefit is linked to your employer's email domain.

Which email should I use to sign in?

• Use the email address you signed up with. For most riders, that's your work email.

I've tried everything and still can't get a code. What should I do?

• Email us at support@ridepanda.com and include the email address you're using so we can look into it quickly.

If you have more questions or need more assistance, please email us at support@ridepanda.com.