Vehicle Arrived Damaged or Not Working

Every Ridepanda vehicle should arrive in excellent working condition. If yours didn't, contact us as soon as possible so we can make it right.

Email us at support@ridepanda.com with:

• Photos of the damage or issue

• Photos of the packaging, if your vehicle was shipped

• A short description of what's wrong

If your vehicle was shipped to you, some issues come from a step in assembly. Before reaching out, double-check our Vehicle Assembly guides. If something still isn't right, we're here to help.

How soon do I need to report it?

• As soon as possible. The sooner we hear from you, the sooner we can get you riding.

Is the process different for Pandahub and Direct Ship riders?

• All subscribers will contact support@ridepanda.com for assistance. Subscribers located near a hub will have their vehicles inspected by our Pandacare team at the hub. Direct Ship subscribers will be referred to a local shop based on the specific issues discussed with our support team.

If you have more questions or need more assistance, please email us at support@ridepanda.com.