PandaCare

Last updated: April 2, 2025

Curious about how to proceed with repairs and maintenance and whether you're covered by insurance? Check out this guide to learn how PandaCare works and what's included.

PandaHubs

We are excited to introduce PandaCare as an integral part of our subscription service, designed to offer our valued riders on-demand preventive maintenance and repairs for wear and tear at our dedicated PandaHub locations. All parts, labor for maintenance and repair services at a Ridepanda Hub are covered by PandaCare. Please be aware that you will be held responsible for any parts that are damaged or lost due to negligence. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

When your vehicle arrives at the hub, our expert mechanics will conduct a comprehensive inspection to identify any issues or concerns you may have.

After the inspection is complete, you will receive an email or text notification detailing the diagnosis of your vehicle.

If no negligent damage is found: We will take care of all parts and labor needed to get your vehicle back on the road.

If negligent damage is identified: We will provide an invoice detailing the associated charges, which will be processed accordingly.

Local Bike Shops

To enhance your experience and make vehicle care as convenient as possible, we also offer the option to visit a local bike shop of your choice for services and repairs.This alternative is particularly beneficial during the busy riding seasons of Spring and Summer, as it often allows for quicker service.

• Each visit to a local bike shop is limited to a reimbursement cap of $100, with a total annual reimbursement limit of $300. To ensure you receive your reimbursement, please remember to email your receipt to support@ridepanda.com. The reimbursement will be credited to your account and will automatically be applied to your next subscription payment, making the process seamless and hassle-free.

Important Note: PandaCare reimbursement is exclusively available for local bike shops ONLY and cannot be applied to negligent damage repairs.

Ridepanda provides comprehensive theft insurance as an essential component of our monthly subscription plan. This insurance includes a deductible of $500, which serves as a safeguard for our riders. In the unfortunate event that your vehicle is stolen, this deductible ensures that you are not held responsible for the full replacement cost of the vehicle. Instead, you will only need to cover the deductible amount, allowing you to have peace of mind while enjoying your rides.

If your vehicle is stolen, contact Ridepanda at support@ridepanda.com within 48 hours of theft. Be sure to include the following information:

• A screenshot or copy of a police report prior to submitting online to local law enforcement services. Please be advised the case numbers or incident report cards are insufficient for our claims filing purposes. In the event that providing a screenshot or copy of the report is not possible, please include the address of where the theft took place.

• Any photos or videos of the area the bike was stolen from, including broken locks if they are present.

A Ridepanda team member will assist you in documenting the theft to give you the best chance of recovering your vehicle. A $500 stolen vehicle deductible is included in your subscription, which will be charged to your card on file and is in place to protect our riders from being liable for the full cost of the stolen vehicle. Be aware that failure to follow the steps above could disqualify you from your theft insurance.

Ridepanda is committed to providing coverage for damage to your vehicle, specifically in cases where the damage is deemed irreparable, or if the vehicle is classified as totaled, provided that such damage is not a result of neglect or misuse. In the unfortunate event that your vehicle sustains serious damage, we kindly ask that you reach out to us via email at support@ridepanda.com within 48 hours of the incident occurring. Your email should contain the following essential information:

1. A comprehensive description of the incident that led to the damage.

2. Clear photographs of the damaged vehicle.

3. Any additional relevant documentation or evidence that supports your claim that the equipment is beyond repair or has been totaled.

Once we receive and review the information you provide, Ridepanda will assess whether the vehicle is indeed damaged beyond repair or has been totaled. If it is determined that your subscription vehicle falls into this category, we will proceed with replacing it.

However, please note that riders will be held responsible for any damage that arises from misuse or negligence regarding their vehicle.

All subscribers (Hub, Spoke, Direct Ship) are covered by PandaCare and can reference this guide. Direct Ship subscribers are not eligible for assistance at PandaHubs as they are not located near our Hub locations.

• Recommended Bike Shops

• Understanding Negligent Use

• Pricing for Negligence Repair Items

If you have more questions or need more assistance, please email us at support@ridepanda.com.