PandaCare

Curious about how to proceed with repairs and maintenance? Check out this guide to learn how PandaCare works and what's included.

PandaHubs

We are excited to introduce PandaCare as an integral part of our subscription service, designed to offer our valued riders on-demand preventive maintenance and repairs for wear and tear at our dedicated PandaHub locations. All parts, labor for maintenance and repair services at a Ridepanda Hub are covered by PandaCare. Please be aware that you will be held responsible for any parts that are damaged or lost due to negligence. This includes damage caused by installing certain accessories. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

Allowed Accessories

Please review our Bike Racks, Fenders and Other Accessories guide for what is approved. Installing items not listed there may be treated as negligent use.

When your vehicle arrives at the hub, our expert mechanics will conduct a comprehensive inspection to identify any issues or concerns you may have.

After the inspection is complete, you will receive an email or text notification detailing the diagnosis of your vehicle.

If no negligent damage is found: We will take care of all parts and labor needed to get your vehicle back on the road.

If negligent damage is identified: We will provide an invoice detailing the associated charges, which will be processed accordingly.

Local Bike Shops

To enhance your experience and make vehicle care as convenient as possible, we also offer the option to visit a local bike shop of your choice for services and repairs. This alternative is particularly beneficial during the busy riding seasons of Spring and Summer, as it often allows for quicker service.

• Each visit to a local bike shop is limited to a reimbursement cap of $100, with a total annual reimbursement limit of $300. To ensure you receive your reimbursement, please remember to email your receipt to support@ridepanda.com. Reimbursement will be paid directly to your bank account or credit card through our Ridepanda Ramp Reimbursement process.

Important Note: PandaCare reimbursement is exclusively available for local bike shops ONLY and cannot be applied to negligent damage repairs.

All subscribers (Hub, Partner Shop Program, Direct Ship) are covered by PandaCare and can reference this guide. Direct Ship subscribers are not eligible for assistance at PandaHubs as they are not located near our Hub locations.

• Recommended Bike Shops

• Understanding Negligent Use

• Pricing for Negligence Repair Items

• Bike Racks, Fenders and Other Accessories

If you have more questions or need more assistance, please email us at support@ridepanda.com.