Direct Ship - Cancelling Your Subscription & Returning Your Vehicle

Ready to return your vehicle? Use this guide to assist you with the Direct Ship packing and shipping process for cancellation returns.

To cancel your subscription, you will need to return your vehicle by shipping it back to us. If you no longer have the original box, you can obtain a replacement and receive assistance with packing the vehicle by locating a local bike shop near you. To locate a shop, you can use the BikeFlights Top Shop search engine. If you have the original box that the vehicle arrived in, please take it with you so that the bike shop can use it to pack your vehicle.

• Once the vehicle is packed, you will affix the shipping label we will provide. We kindly ask that you drop off the package at your nearest UPS Service Center.

Please ensure that all vehicle accessories and your lock are shipped with your vehicle when returning it.

All items include Vehicle Battery Keys, Chargers, and Locks, which must be returned at the time of drop-off. A charge will apply for any unreturned items as outlined in the table below.

Maintenance and repairs are covered if needed upon the return of your vehicle, unless the damage is due to negligence. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

To start the cancellation and return process, please contact support@ridepanda.com for more information on the steps involved.

Will I be reimbursed for the packing fee at the bike shop?

• Yes! You will be reimbursed for the costs associated with having your bike packed by a professional at a bike shop near you. Just send us your receipt for reimbursement to support@ridepanda.com!

This guide is applicable for Direct Ship subscribers only.

• Bikeflights Top Shop Search Engine

• Understanding Negligent Use

• Pricing for Negligence Repair Items

If you have more questions or need more assistance, please email us at support@ridepanda.com.