Requesting Replacement Chargers

Lost your charger and unable to find it? Need an extra charger? Check out this article for assistance.

Ridepanda does not keep extra chargers on hand, so we are unable to provide additional chargers upon request. For safety and warranty reasons, we also cannot allow the use of aftermarket chargers, as doing so could damage the vehicle and goes against our policy.

To request a replacement, please contact support@ridepanda.com for next steps.

Will Ridepanda pay for the cost of the replacement or extra charger?

• Subscribers are responsible for the cost of replacement or additional chargers. This expense is not included in Pandacare.

My charger is not working anymore. Will I have to pay for a replacement?

• If your charger was previously working but has since stopped, and the issue is not due to negligence, it may be defective. In this case, the replacement will be provided under warranty at no cost to you.

This policy applies to all Hub, Partner Shop Program and Direct Ship subscribers.

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.