Reporting a Website or Account Issue

Running into a glitch on the portal? This article explains what to include so we can help as fast as possible.

Email us at support@ridepanda.com and include as much of the following as you can:

• What you were trying to do, like signing in, checking out, or viewing an invoice

• What happened instead, including any error message

• A screenshot of the issue

• Your device and browser, like iPhone and Safari, or laptop and Chrome

• The email address on your Ridepanda account

The more detail you share, the faster we can track it down.

Is there a form to report a bug?

• No. Email us at support@ridepanda.com with the details above.

Why do I see an error page when I open a vehicle link?

• This usually means the vehicle is no longer in stock. Head back to the portal to see what's currently available.

My sign-in code isn't working. Is that a bug?

• Codes expire after 10 minutes, so you may just need a new one. See Trouble Getting Your Sign-in/Checkout Code

If you have more questions or need more assistance, please email us at support@ridepanda.com.