Direct Ship - Swaps

Want to exchange your current vehicle for another? Check out this article to learn how to proceed with swapping to a new vehicle as a Direct Ship subscriber.

Swapping to a new vehicle within the first 30 days of your subscription is free of charge. We include one free swap to help you find the right ride. Additional swaps within the first 30 days may be approved at our discretion.

After the initial 30 days, you can request to swap your vehicle for a one-month restocking fee that is equal to your monthly subscription payment. To start the process of swapping your vehicle, contact support@ridepanda.com with the following information:

• The model of vehicle you'd like to swap to.

• Size of vehicle (if applicable).

• Color of vehicle (if applicable).

Part of the swap process involves shipping your current vehicle back to us. If you no longer have the original box, you can obtain a replacement and receive assistance with packing the vehicle by locating a local bike shop near you. If you do have the original box, please bring it so the bike shop can use it for packing. To locate a shop, you can use the BikeFlights Top Shop search engine.

• Once the vehicle is packed, you will affix the shipping label we will provide. We kindly ask that you drop off the package at your nearest UPS Service Center.

Please ensure that all vehicle accessories and your lock are shipped with your vehicle when returning it.

All items include Vehicle Battery Keys, Chargers, and Locks, which must be returned at the time of drop-off. A charge will apply for any unreturned items as outlined in the table below.

Maintenance and repairs are covered if needed upon the return of your vehicle, unless the damage is due to negligence. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

How do I find available vehicles to swap to?

To see which vehicles are available to swap to, visit our customer portal to review our current vehicle selection. If you’re logged into your account, inventory for your area will load automatically. If you’re logged out or don’t have an account, you can select your organization and location to browse available vehicles.

How long will it take to receive my swap?

How long it takes to receive your swap depends on the model and inventory available. You can view the delivery timeline when you click on any vehicle and choose a size within our customer portal. You'll see the information displayed above the "Ship to Home" section.

This guide is for Direct Ship subscribers only.

• BikeFlights Top Shop Search Engine

• Understanding Negligent Use

• Pricing for Negligence Repair Items

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.