Partner Shop Program - Overview

This articles contains a brief explanation of the Partner Shop program. It covers how the program works, how it differs from other Ridepanda programs, what’s included in your subscription, and answers to common questions.

The Partner Shop program allows customers to subscribe to Specialized vehicles on a month-to-month basis and pick them up directly from a Specialized retail location.

Aside from pickup and return logistics, the Partner Shop program functions just like any other Ridepanda subscription.

• Subscription Terms: Month-to-month flexibility with standard Ridepanda terms and conditions.

• Policies: Restocking fees, billing cycles, and all other terms are the same as Hub and Direct Ship subscriptions.

• Convenience: Customers can choose a Specialized model and pick it up at a nearby participating Specialized store.

This program makes it easier for more people to access premium vehicles.

1. Notification: Once your vehicle is ready, you’ll receive an email confirming pickup details at your chosen Specialized location.

2. In-Store Assistance: When you arrive, a Specialized team member will review your vehicle’s features, answer any questions, and assist you in selecting your helmet and lock.

3. Ride Away: After a quick overview, you’re ready to start riding with your new subscription vehicle!

Your monthly Partner Shop subscription includes everything you need to ride safely and confidently:

• Vehicle (Specialized)

• Helmet & Lock

• PandaCare

  • Repair & Maintenance

  • Insurance covering theft and accidents

The Partner Shop program is currently available only in Los Angeles, San Diego, and Austin. It appears as an option for customers whose pickup locations fall within these service areas.

How do I return my vehicle?

• Partner Shop subscribers must return their vehicles to the original Specialized location of pickup for return processing. You will still need to pay the restocking fee (if applicable), and the Specialized location will take care of packing and shipping the bike back to us. At this time, we will only accept returns of Specialized vehicles at Partner Shop locations.

What do I do if I want to cancel my order or swap to another vehicle?

• If you need to change or cancel an order that’s already being processed, please contact us at support@ridepanda.com. We will need to coordinate with the Partner Shop location to make sure your order details are updated correctly.

How do I seek maintenance and repair services?

• For bike repairs or maintenance, visit the Specialized store where you received your bike or a local bike shop. Each visit has a reimbursement cap of $100, with an annual limit of $300. To receive reimbursement, email your receipt to support@ridepanda.com. Payments will be made directly to your bank account or credit card through our Ridepanda Ramp Reimbursement process.

• Understanding Negligent Use

• Pricing for Negligence Repair Items

If you have more questions or need more assistance, please email us at support@ridepanda.com.