In this article, we’ll guide you in identifying your vehicle’s serial number using your shipping box label.

Every vehicle we ship comes with a unique serial number. This number is important for registration, warranty purposes, and any future repairs. The same serial number found on your bike is also printed on a sticker on the outside of the original shipping box. This allows you to locate it even before opening your bike.

1. Locate the shipping label
   Look for a large label or sticker on the exterior of the cardboard shipping box. This label is usually rectangular and easy to spot.

2. Check the end panels
   The label is typically placed on one of the smaller end panels of the box. It will often include the bike’s model name, color, and other shipping details.

3. Identify the serial number
   The serial number is a combination of letters and numbers, usually printed under a barcode. On some labels, it may also be explicitly marked as “FRAME NUMBER:”, “SERIAL NO:” or "S/N"

4. Submit your Serial Number to Ridepanda
   After identifying the serial number, please take a clear photo of the label and submit it as part of your Direct Ship vehicle registration here. You may also email a photo of the label displaying the serial number to support@ridepanda.com.

Label Highlights:

1. Model name and color

2. Shipping address

3. Serial number marked as FRAME, SERIAL NO, or S/N.

*Please note: Some boxes may have several barcodes with different numbers, so it’s important to make sure you are sending the correct one. When looking at your box label, find the number that appears next to or directly below the words Serial Number, Serial No, S/N or Frame. That is the number we need from you.

What if the label on my shipping box is damaged or unreadable?

• If the label on the box is torn, smudged, or otherwise unreadable, you can still find the serial number directly on your bike. Please refer to our guide Locating Your Serial Number on Your Bike for step-by-step instructions.

Why do I need the serial number to register my vehicle with you?

• Registration helps establish that you are the subscriber of the vehicle. This is especially useful if your vehicle is lost or stolen. It also provides an easy reference in case you need to provide documentation for warranty, repair, or recall purposes.

What should I do if I can’t find the serial number on my shipping box label?

• If you've followed the steps above and cannot locate your serial number, please reach out to support@ridepanda.com so we can assist.

Can I locate the serial number online or in any of my purchase documents?

• No, you cannot find your serial number online or through any other documents at this time. However, once you submit your serial number to us and we add it to your records, you will be able to view it within your Ridepanda account.

This guide is exclusively for our Direct Ship subscribers. If you’re not a Direct Ship subscriber, your serial number is already registered in our system. Just reach out to support@ridepanda.com for any information you need.

• Register Your Vehicle

• Locating Your Serial Number on Your Bike

If you have more questions or need more assistance, please email us at support@ridepanda.com.