Starting & Canceling A Subscription

To start a subscription with us at Ridepanda, go to our customer portal to select your organization and location to begin browsing vehicles. Once you make your vehicle selection and complete the checkout process, our team will initiate the process to get you on your new ride!

A note on subscription billing: you will be charged at checkout for an initial deposit on your vehicle, which we hold as the first month’s subscription payment. Your subscription is activated on the day you receive your vehicle, and you will be billed monthly on that same date until you end your subscription with us.

For example, if you pay an initial deposit to purchase your vehicle on January 10th and then receive it on February 15th, February 15th is considered your subscription start date, and you won’t be billed again until March 15th. Your card will be charged on the 15th of each month moving forward.

Our subscriptions are month-to-month, so you can terminate your subscription anytime in the first 12 months for a one-month restocking fee that is equal to your current monthly subscription payment. After 12 months, Ridepanda waves the restocking fee.

Your subscription includes the vehicle of your choice, helmet, lock, and access to on-demand repair and regular maintenance through PandaCare at your local PandaHub. Limited theft and accident insurance are included in your subscription.

Canceling in the first 12 months of your subscription incurs a restocking fee equal to one month of your current subscription price. However, if you are leaving your employer or moving from our service area for work, this fee is waived. Canceling after the initial 12 months also incurs no fee.

To start the process of canceling your subscription, contact support@ridepanda.com.

You will be required to view and agree to our Terms & Conditions during the initial checkout process. You can always email support@ridepanda.com with any questions or to request a copy of the Terms & Conditions.