Starting & Canceling a Subscription

We're excited to help you navigate our subscription service! In this article, we’ll guide you through the process of starting a subscription, explain how it works, detail the cancellation policy, and provide information on our Terms & Conditions.

To start a subscription with us at Ridepanda follow the steps below:

1. Visit our customer portal.

2. Choose your organization.

3. Select your location to begin browsing vehicles.

Once you make your vehicle selection and complete the checkout process, our team will initiate the process to get you on your new ride!

A note on subscription billing: You will be charged at checkout for an initial deposit on your vehicle, which we hold as the first month’s subscription payment. Your subscription is activated on the day you receive your vehicle, and you will be billed monthly on that same date until you end your subscription with us.

• For example, if you pay an initial deposit to purchase your vehicle on January 10th and then receive it on February 15th, February 15th is considered your subscription start date, and you won’t be billed again until March 15th. Your card will be charged on the 15th of each month moving forward.

Our subscriptions are month-to-month, so you can terminate your subscription anytime in the first 12 months for a one-month restocking fee that is equal to your current monthly subscription payment. After 12 months, Ridepanda waives the restocking fee.

Your subscription includes the vehicle of your choice, helmet, lock, and access to on-demand repair and regular maintenance through PandaCare at your local PandaHub. Limited theft and accident insurance are included in your subscription.

Canceling in the first 12 months of your subscription incurs a restocking fee equal to one month of your current subscription price. However, if you are leaving your employer or moving from our service area for work, this fee is waived. Canceling after the initial 12 months also incurs no fee.

Maintenance and repairs are covered if needed upon the return of your vehicle, unless the damage is due to negligence. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

Upon returning your vehicle, please ensure that all items provided at the time of drop-off, including the bike, are returned in their original condition.

For direct ship customers, please ensure that all vehicle accessories and your lock are shipped with your vehicle when returning it.

All items include Vehicle battery keys, Chargers, and Locks, which must be returned at the time of drop-off. A charge will apply for any unreturned items as outlined in the table below.

For any damaged or missing items due to negligence, please see Pricing for Negligence Repair Items.

To start the process of canceling your subscription, contact support@ridepanda.com.

You will be required to view and agree to our Terms & Conditions during the initial checkout process. You can always email support@ridepanda.com with any questions or to request a copy of the Terms & Conditions.

Can I pause my subscription at any time?

At this time, our subscription service does not include a formal pause option.

How long will it take to receive my vehicle?

How long it takes to receive your vehicle depends on the model and inventory available. You can view the variant availability for our inventory when you click on any vehicle and choose a size within our customer portal. You'll see the information displayed in the "Selected variant availability" section.

Can I have my vehicle delivered to me?

We do deliver vehicles! New subscriptions have the option of free delivery. A $50 fee will apply for all other deliveries, such as swaps and cancellations. Once your vehicle is ready, you'll be notified and sent a notification via email and SMS to schedule a delivery (or pickup) appointment.

This does not apply if you are a Spoke customer. Spoke customers are required to pick up their vehicles from the retail location listed on their order.

This guide applies to all subscribers located near our Hubs (Seattle, Bay Area, DC).

• PandaCare

• Vehicle Swaps

• Understanding Negligent Use

• Pricing for Negligence Repair Items

If you have more questions or need more assistance, please email us at support@ridepanda.com.