Direct Ship - Program Overview

This article will briefly explain the Ridepanda Direct Ship Program and what is included in the subscription. Reference this guide when you need a quick, brief summary of the Direct Ship Program.

Ridepanda's Direct Ship Program allows customers to receive their electric vehicles directly at their office or doorstep.

The program includes a monthly subscription that covers the scooter or bike, helmet, lock, on-demand repairs, regular maintenance, and insurance against theft and accidents.

• Important to Note: Locks and helmets will arrive in separate packages, and in some cases, from different vendors. As a result, they may arrive on different days—sometimes a few days after or even before your vehicle delivery.

We currently offer scooters from our partner brand VMAX, as well as both e-bike and non-e-bike options from our partner brands Priority Bikes and Brompton. To view the inventory in your area, you can visit our customer portal.

A special permit is not required to ride Ridepanda e-bikes, e-scooters, or pedal bikes in the US.

You will need to view and agree to the terms & conditions before you check out. Here’s the link for our Terms and Conditions. You can also email support@ridepanda.com for a copy of the Terms and Conditions.

Is the Direct Ship program the same as the Partner Shop program?

• The Direct Ship program differs from the Partner Shop program. The key distinction is that Direct Ship subscribers have their vehicles delivered directly to their homes, while Partner Shop customers must pick up their vehicles from the Specialized store they selected during checkout.

Will my vehicle be new or used?

If you are a Direct Ship subscriber, a new vehicle will be shipped to you. If you are not satisfied with its condition once it arrives, simply contact support@ridepanda.com and our team will be happy to help.

• Direct Ship - PandaCare

• Direct Ship Vehicle Assembly

• Direct Ship - Cancelling Your Subscription & Returning Your Vehicle

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.