Direct Ship - PandaCare

This article explains Direct Ship's PandaCare policy. You'll find this article helpful if you need a detailed explanation of our Direct Ship PandaCare policy and instructions on how to seek repair and maintenance for your vehicle.

To enhance your experience and make vehicle care as convenient as possible, offer the option to visit a local bike shop of your choice for services and repairs. This alternative is particularly beneficial during the busy riding seasons of Spring and Summer, as it often allows for quicker service.

• Each visit to a local bike shop is limited to an annual reimbursement limit of $300. To ensure you receive your reimbursement, please remember to email your receipt to support@ridepanda.com. Reimbursement will be paid directly to your bank account or credit card through our Ridepanda Ramp Reimbursement process.

  • Important Note: PandaCare reimbursement is exclusively available for local bike shops ONLY and cannot be applied to negligent damage repairs.

Please be aware that you will be held responsible for any parts that are damaged or lost due to negligence. Read our Understanding Negligent Use and Pricing for Negligence Repair Items articles for more information.

Important Note: PandaCare reimbursement is exclusively available for local bike shops ONLY and cannot be applied to negligent damage repairs.

To locate the nearest local shop for your specific vehicle, we recommend using the links below to find the right shop that can get you back on the road as quickly as possible!

• Priority Bikes Service Centers

• VMAX Repair Partners

• Brompton Service Centers

• BikeFlights Bike Shop Finder

• Radpower Bikes

• JackRabbit

If you’re experiencing a warranty issue, please email support@ridepanda.com with your zip code, and we’ll connect you with the nearest certified brand retailer for assistance.

• Direct Ship - Partner Shops

• Understanding Negligent Use

• Pricing for Negligence Repair Items

• Insurance Coverage

• PandaCare Warranty Guidelines

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.