Insurance Coverage

As part of your PandaCare, you are covered for theft and collision/damage incidents. This article explains how theft and damage insurance works, including what is covered and the steps to take following an incident.

Ridepanda provides comprehensive theft insurance as an essential component of our monthly subscription plan. This insurance policy features a deductible structure tied to the vehicle’s MSRP, with deductibles starting at $250 for the lower tier and $500 for the higher tier. This system provides an added layer of protection for our riders by ensuring that, in the unfortunate event of vehicle theft, the deductible limits their responsibility and prevents them from bearing the full replacement cost. Instead, you will only need to cover the deductible amount, allowing you to have peace of mind while enjoying your rides.

If your vehicle is stolen, contact Ridepanda at support@ridepanda.com within 48 hours of theft. Be sure to include the following information:

• A screenshot or copy of a police report prior to submitting online to local law enforcement services. Please be advised the case numbers or incident report cards are insufficient for our claims filing purposes. In the event that providing a screenshot or copy of the report is not possible, please include the address of where the theft took place.

• Any photos or videos of the area the bike was stolen from, including broken locks if they are present.

A Ridepanda team member will assist you in documenting the theft to give you the best chance of recovering your vehicle. To ensure your claim is reviewed and resolved properly, please follow all the steps above. If a police report is not submitted or the steps are not followed, the deductible will be doubled and you may lose eligibility for theft insurance coverage.

Ridepanda is committed to providing coverage for damage to your vehicle, specifically in cases where the damage is deemed irreparable, or if the vehicle is classified as totaled, provided that such damage is not a result of neglect or misuse. The coverage includes a deductible based on the vehicle’s value, with deductibles starting at $250 for the lower tier and $500 for the higher tier. In the unfortunate event that your vehicle sustains serious damage, we kindly ask that you reach out to us via email at support@ridepanda.com within 48 hours of the incident occurring. Your email should contain the following essential information:

• A comprehensive description of the incident that led to the damage.

• Clear photographs of the damaged vehicle.

• Any additional relevant documentation or evidence that supports your claim that the equipment is beyond repair or has been totaled.

Once we receive and review the information you provide, Ridepanda will assess whether the vehicle is indeed damaged beyond repair or has been totaled.

If the vehicle damage is not due to negligence and the vehicle is not totaled, Ridepanda will cover the repair or replacement costs under your PandaCare protection plan. However, if the damage results from negligence, misuse, or violation of the subscription terms, the subscriber will be responsible for all associated repair or replacement costs.

At Ridepanda, we want our riders to be as safe as possible. Please note that while we prioritize your safety, Ridepanda does not provide personal injury or medical coverage. We strongly recommend all riders should take proactive steps to ensure their safety, including using appropriate safety gear, adhering to commute safety guidelines, and maintaining medical insurance coverage.

All subscribers are covered by PandaCare and can reference this guide.

• Understanding Negligent Use

• PandaCare

• Direct Ship - PandaCare

If you have more questions or need more assistance, please email us at support@ridepanda.com.