Pandacare Guaranty

As part of your Pandacare, Ridepanda provides the Pandacare Guaranty, which supports subscribers in the event of theft or significant collision/damage incidents. This article explains how the Pandacare Guaranty works, what is included, and the steps to take following an incident.

Ridepanda offers theft support through the Pandacare Guaranty as part of the monthly subscription. This program includes a member contribution structure tied to the vehicle’s MSRP, with contributions starting at $250 for lower-tier vehicles and up to $500 for higher-tier vehicles.

This ensures that, in the event of theft, subscribers are responsible only for the applicable member contribution rather than the full replacement value.

If your vehicle is stolen, contact Ridepanda at support@ridepanda.com within 48 hours and include:

• A screenshot or copy of a police report (case numbers or incident cards alone are not sufficient)

• If unavailable, the address where the theft occurred

• Photos/videos of the location (including any damaged locks, if applicable)

A Ridepanda team member will assist in documenting the incident and guiding next steps.

Important:
Failure to follow the required steps or provide documentation may result in:

• An increased member contribution requirement

• Loss of eligibility under the Pandacare Guaranty for the incident

Ridepanda supports subscribers when vehicles experience irreparable damage or are deemed totaled, provided the damage is not due to negligence or misuse.

The program includes a member contribution based on vehicle value:

• Starting at $250 (lower tier)

• Up to $500 (higher tier)

If your vehicle is seriously damaged, contact Ridepanda within 48 hours and include:

• A detailed description of the incident

• Clear photos of the damaged vehicle

• Any additional documentation supporting the severity of the damage

Ridepanda will evaluate the situation and determine next steps.

If the damage is not due to negligence and the vehicle is beyond repair, Ridepanda will coordinate a replacement under the Pandacare Guaranty. If the vehicle is repairable, Ridepanda will coordinate repairs through Pandacare. If the damage is determined to be the result of negligence or misuse, the subscriber will be responsible for all repair or replacement costs.

At Ridepanda, we want our riders to be as safe as possible. Please note that while we prioritize your safety, Ridepanda does not provide personal injury or medical coverage. We strongly recommend all riders should take proactive steps to ensure their safety, including using appropriate safety gear, adhering to commute safety guidelines, and maintaining medical support.

All subscribers have access to Pandacare and can reference this guide.

• Understanding Negligent Use

• Pandacare - Hub, Direct Ship, Partner Shop Program

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.