Finding Your Ridepanda Program

Ridepanda offers subscriptions through a few different programs. Your program is set by your location, and it decides how you get your vehicle, where you get repairs, and how returns work.

The Pandahub Program is for riders in the San Francisco Bay Area, Seattle, and Washington DC areas.

• Your vehicle is delivered by our team or picked up at your local Pandahub.

• Repairs and maintenance happen at your Pandahub through Pandacare.

• Your vehicle may be new or refurbished. Every refurbished vehicle goes through a full inspection first.

Pandahub Locations

California

• San Francisco Pandahub (Currently Relocating)

• Palo Alto Pandahub

  • Business Hours: Monday-Friday, 9:30 AM–12:30 PM, 1:00–4:30 PM

  • Address: 4075 Transport St, Palo Alto, CA 94303

Washington

• Seattle Pandahub

  • Business Hours: Monday-Saturday, 10:00 AM–1:00 PM, 2:00–6:00 PM

  • Address: 426 Yale Ave N, Seattle, WA 98109

Washington, D.C. Area

• DC Pandahub

  • Business Hours: Monday-Friday, 10:00 AM–5:00 PM

  • Address: 336 Randolph PL NE, Washington DC 20002

The Direct Ship Program is for riders outside our Pandahub areas.

• Your vehicle ships to your home or office via UPS or FedEx.

• You'll assemble it using our Vehicle Assembly guides.

• Repairs and maintenance are covered through Direct Ship Pandacare.

• Your vehicle will be new.

Learn more in the Direct Ship Program Overview.

These programs are no longer open to new riders. If you're already subscribed through one of them, your subscription continues as usual.

Partner Shop Program

• Partner Shop riders picked up their Specialized vehicle from a Specialized store. Returns and repairs go through that same store. See the Partner Shop Program for details.

Lease-to-Own Program

• Lease-to-Own riders continue under their original terms. See the Lease-to-Own Terms & Conditions.

• Delivered by our team or picked up at a Pandahub? You're in the Pandahub Program.

• Shipped to you in a box? You're in the Direct Ship Program.

• Picked up at a Specialized store? You're in the Partner Shop Program.

Can I choose my program?

• No. Your program is based on where you're located, and the portal shows the vehicles and options for your area.

Can I still join the Partner Shop or Lease-to-Own Program?

• No. Both programs are closed to new riders.

I'm still not sure which program I'm in. What should I do?

• Email us at support@ridepanda.com and we'll check for you.

If you have more questions or need more assistance, please email us at support@ridepanda.com.