Battery Care & Safety

Your battery powers every ride. A few simple habits help it last longer, go farther, and stay safe. This guide covers charging, storage, cleaning, travel, and what to do in an emergency.

Please Note: Never open, modify, or try to repair your battery pack. If something seems off, stop using it and reach out to us.

• Charge before your battery drops below 20%. Running it to empty puts extra strain on the cells.

• Charge at room temperature, in a dry spot, in a room with a working smoke detector.

• Stay nearby while it charges. If you need to leave, unplug it.

• Unplug once it hits 100%. Don't charge overnight or leave it on the charger for long periods.

• Only use the charger that came with your vehicle. The wrong charger can damage the battery or cause a fire. Need a new one? See Requesting Replacement Chargers.

• Keep your battery and vehicle somewhere dry, between 32°F and 68°F, and out of direct sunlight.

• If you won't ride for a while, store the battery at about 30 to 60% charge.

• Park in the shade or a cool spot when you can.

• Wipe it down with a damp cloth. Never spray or rinse it with water.

• Clean the terminals every so often.

• Remove the battery before washing the rest of your vehicle.

• Pedal more and use the throttle less.

• Ride smoothly and avoid lots of stop-and-go.

• Use lower assist modes when you can. Riding in the highest mode or on throttle every day wears the battery out faster.

• Keep your tires inflated to the PSI printed on the tire.

• Use your gears like you would on a regular bike.

• Skip extra weight you don't need.

Smooth roads help your range. Hills and headwinds will lower it.

• Car: If your vehicle rides on an outside rack, remove the battery and keep it inside the car.

• Plane: Ebike batteries aren't allowed on passenger flights.

• Train: Many trains have bike areas. Check local rules before you go.

• Bus: Check with your local transit agency about riding with an e-vehicle.

If your battery starts smoking, makes unusual noises, or shows melted plastic:

1. If it's safe, move the battery outside and away from anything flammable. Use a fire-resistant container if you have one.

2. Call 911 right away.

3. If you can't do either safely, leave the area immediately.

Lithium-ion battery fires spread quickly, release toxic smoke, and can't be put out like a normal fire. Don't try to fight one yourself. Damaged batteries are more likely to fail, so stop using a battery that's been dropped, cracked, or soaked, and contact us.

Battery damage caused by improper charging or storage may be considered negligent use. Learn more in Understanding Negligent Use.

Most batteries last hundreds to over a thousand charge cycles. One cycle is a full 0 to 100% charge, so topping up from 75% to 100% counts as a quarter cycle. How you ride and charge makes a big difference.

No. Unplug it once it's full, and never leave a charging battery unattended.

No. Only use the charger provided by Ridepanda. If yours is lost or broken, you can request a replacement.

It might be. Start with the troubleshooting steps in Vehicle Won't Turn On.

You assume all responsibility and risk for the use of the safety resources available on or through these guidelines. Ridepanda does not assume any liability for the materials, information and opinions provided on, or available through these guidelines. No advice or information given by Ridepanda shall create any warranty. Reliance on such advice, information or the content of these guidelines is solely at your own risk, including without limitation any safety guidelines, resources or precautions related to the development or installation of battery storage and charging stations, battery storage and battery charging protocols, or emergency procedures, or any other information related to safety that may be available on or through these guidelines. Ridepanda disclaims any liability for injury, death or damages resulting from the use thereof.

• Basic Maintenance

• Requesting Replacement Chargers

• Vehicle Won't Turn On

• Winterize your Bike!

• Understanding Negligent Use

If you have questions or need assistance, please email us at support@ridepanda.com or call 1-650-523-9577.