Lost or Unreturned Equipment Policy

In this article, we’ll explain your responsibility for all Ridepanda-provided equipment during your subscription, what items are included and the replacement charges that apply if anything is lost or not returned at the end of your subscription.

Ridepanda subscribers are fully responsible for ensuring that none of the Ridepanda-provided equipment is lost. Riders must keep all equipment in their possession for the duration of the subscription and return it promptly once the subscription ends.

Ridepanda equipment is defined as the items provided under your subscription, including:

• Analog bike, e-bike, or electric scooter

• Charger

• Battery

• Lock

• Keys for battery and/or lock

A charge will apply for any unreturned items as outlined in the table below. We process equipment returns as part of the cancellation process. For more details, please refer to the following articles:

• Canceling a Subscription (Hub)

• Canceling Your Subscription & Returning Your Vehicle (Direct Ship)

• Partner Shop Program Overview

Please Note: We may take up to two business days to process your cancelation once your equipment is received. As a result, charges may continue to apply even after you have dropped off your equipment or shipped your equipment.

This policy applies to all subscribers (Hub, Direct Ship, Partner Shop Program).

How will I be charged for the lost or unreturned items?

• If any items are lost or not returned, the replacement cost will be automatically charged to the card we have on file for your account.

Can I receive a refund if I return the items after i've been charged?

• If you are located near a hub and do not return your equipment at the time of drop-off or pickup, you have two business days from the drop-off and pickup date to return the item(s) to be eligible for a refund. If the item(s) are not returned within that window, you will be charged and will no longer be eligible for a refund.

• Direct Ship and Partner Shop Program customers will be charged replacement fees for any items not returned with the returned vehicle in the same shipment.

Can I ship the missing items instead of visiting the hub?

• If you can’t make it to a hub or you live too far from one, you can ship the missing item(s) back to us. Please contact support@ridepanda.com and we’ll help you with a shipping label (if needed).

If you have more questions or need more assistance, please email us at support@ridepanda.com.