Terms & Policies
Ridepanda Subscription Terms & Conditions
Current subscription terms & condition for our month-to-month and direct ship programs.
Lease-to-own Terms & Conditions
Terms and conditions of our lease-to-own pilot program.
Ridepanda Privacy Policy
Privacy policy for Ridepanda subscription service.
Your Responsibilities as a Rider
3 articles
Ridepanda SMS Terms & Conditions
Learn what texts we send, how to opt out, and how we protect your number.
Before You Subscribe
Finding Your Ridepanda Program
Ridepanda offers subscriptions through a few different programs. Your program is set by your location, and it decides how you get your vehicle, wher...
My Employer Isn't Listed
Ridepanda subscriptions are available through participating employer benefit programs. If your company isn’t listed on the Ridepanda portal , your em...
Starting a Subscription
We're excited to help you navigate our subscription service! In this article, we’ll guide you through the process of starting a subscription, explain ...
Bike Sizing Guide
The right fit makes every ride more comfortable and safer. This guide shows you how to find your size and check that a vehicle can handle your load be...
Choosing Your Ride
The right vehicle depends on your commute, what you carry, and where you'll store it. This guide walks through what to consider, how to compare specs,...
Understanding Your Checkout Price
The price on a vehicle page is the list price: the standard monthly subscription cost before your employer benefit. At checkout, your benefit is appli...
Checking Vehicle Availability
This article walks you through how to check availability, why some vehicles may not appear, and what to do if the vehicle you want isn't available. Ne...
Subscription Programs
Pandahub Program
7 articles
Direct Ship Program
1 category
13 articles
Partner Shop Program
1 article
Pandacare Guaranty, Warranty, and Negligence Policies
4 articles
Subscription Guidelines for Interns and Part-Time Employees
This article explains how Ridepanda's subscription policies apply specifically to interns and part-time employees of our partner companies. If you're ...
Referral Program
The Ridepanda Referral Program rewards you for sharing Ridepanda with your network. In this article, you’ll learn how the Ridepanda Referral Program w...
Friends & Family Program
This article explains Ridepanda’s new Friends & Family Program. You’ll learn how the program works and where to find key help center articles as well ...
Amazon Buyout Program
The Amazon Buyout Program lets you purchase your subscription vehicle outright, with bigger discounts the longer you ride. Read on to see how it works...
Intuit Flex-to-Own Program
The Intuit Flex-to-Own Program gives you a simple path from subscription to ownership. Subscribe, ride, and when you are ready, buy your vehicle at a ...
Guaranteed Ride Home Programs
Guaranteed Ride Home (GRH) programs give sustainable commuters peace of mind by covering an emergency ride home. If you rode in on your Ridepanda v...
Buyout Program
The Buyout Program allows subscribers to purchase their vehicles outright. Check out this article for more information on the program and to see if yo...
Billing
Understanding Your Billing
This article explains when you're charged, how to find your invoices, and other charges to know about. At checkout, you pay an initial deposit. This d...
Paying with your HSA or FSA
Ridepanda has partnered with Flex so you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for an eligible bike with...
How to Load your Edenred Card
Some customers may be using their program amount through their Edenred benefit provided by their employer. This article will be helpful if you need a ...
How to Update Your Payment Information
Ridepanda customers can easily update their payment method directly from their Ridepanda account. This article walks through where to find your billin...
Troubleshooting
Reporting a Website or Account Issue
Running into a glitch on the portal? This article explains what to include so we can help as fast as possible. Email us at support@ridepanda.com and...
Vehicle Arrived Damaged or Not Working
Every Ridepanda vehicle should arrive in excellent working condition. If yours didn't, contact us as soon as possible so we can make it right. Email u...
Vehicle Won't Turn On
E-bike or scooter not powering up? Most of the time it's a quick fix. Run through these checks before reaching out. Please Note : Stop using and char...
Trouble Getting Your Sign-in/Checkout Code
You'll need a code in two places: to continue checkout after choosing your vehicle, and to sign in to your account once you've subscribed. This articl...
Other Helpful Resources
Ridepanda Educational Videos
Videos offering helpful guidance and information to support your Ridepanda riding experience.
1 article
Accessory Resources
5 articles
Vehicle Manual Reference
In this article, you’ll find your vehicle’s manual and documentation. You’ll find it helpful if you need assistance troubleshooting issues or simply w...
Requesting Replacement Chargers
Lost your charger and unable to find it? Need an extra charger? Check out this article for assistance. Ridepanda does not keep extra chargers on hand,...
Locking & Security Guide
Locking a vehicle securely is crucial to prevent theft. Use this guide to learn key measures for securing your vehicle. For a step-by-step guide on ho...
Determining Your Helmet Size
A properly fitted helmet is essential for safe riding. Follow the steps below to measure your head and select the correct size. To determine your helm...
