Terms & Policies
Ridepanda Subscription Terms & Conditions
Current subscription terms & condition for our month-to-month and direct ship programs.
Lease-to-own Terms & Conditions
Terms and conditions of our lease-to-own pilot program.
Ridepanda Privacy Policy
Privacy policy for Ridepanda subscription service.
Your Responsibilities as a Rider
3 articles
Subscription Programs
Pandahub Program
6 articles
Direct Ship Program
9 articles
Partner Shop Program
1 article
Pandacare Guaranty, Warranty, and Negligence Policies
4 articles
Starting a Subscription
We're excited to help you navigate our subscription service! In this article, we’ll guide you through the process of starting a subscription, explain ...
Subscription Guidelines for Interns and Part-Time Employees
This article explains how Ridepanda's subscription policies apply specifically to interns and part-time employees of our partner companies. If you're ...
Referral Program
The Ridepanda Referral Program rewards you for sharing Ridepanda with your network. In this article, you’ll learn how the Ridepanda Referral Program w...
Friends & Family Program
This article explains Ridepanda’s new Friends & Family Program. You’ll learn how the program works and where to find key help center articles as well ...
Amazon Buyout Program
The Amazon Buyout Program lets you purchase your subscription vehicle outright, with bigger discounts the longer you ride. Read on to see how it works...
Intuit Flex-to-Own Program
The Intuit Flex-to-Own Program gives you a simple path from subscription to ownership. Subscribe, ride, and when you are ready, buy your vehicle at a ...
Guaranteed Ride Home Programs
Guaranteed Ride Home (GRH) programs give sustainable commuters peace of mind by covering an emergency ride home. If you rode in on your Ridepanda v...
Buyout Program
The Buyout Program allows subscribers to purchase their vehicles outright. Check out this article for more information on the program and to see if yo...
Billing
How to Update Your Payment Information
Ridepanda customers can easily update their payment method directly from their Ridepanda account. This article walks through where to find your billin...
How to Load your Edenred Card
Some customers may be using their subsidy through their Edenred benefit provided by their employer. This article will be helpful if you need a brief t...
Helpful Resources
Ridepanda Educational Videos
Videos offering helpful guidance and information to support your Ridepanda riding experience.
1 article
Accessory Resources
5 articles
Vehicle Manual Reference
In this article, you’ll find your vehicle’s manual and documentation. You’ll find it helpful if you need assistance troubleshooting issues or simply w...
Requesting Replacement Chargers
Lost your charger and unable to find it? Need an extra charger? Check out this article for assistance. Ridepanda does not keep extra chargers on hand,...
Locking & Security Guide
Locking a vehicle securely is crucial to prevent theft. Use this guide to learn key measures for securing your vehicle. For a step-by-step guide on ho...
Determining Your Helmet Size
A properly fitted helmet is essential for safe riding. Follow the steps below to measure your head and select the correct size. To determine your helm...