Ridepanda Subscription Terms & Conditions
Current subscription terms & condition for our month-to-month and direct ship programs.
Lease-to-own Terms & Conditions
Terms and conditions of our lease-to-own pilot program.
Ridepanda Privacy Policy
Privacy policy for Ridepanda subscription service.
Month-to-Month Subscription Program 🚲
Starting & Canceling a Subscription
We're excited to help you navigate our subscription service! In this article, we’ll guide you through the process of starting a subscription, explain ...
PandaCare
Curious about how to proceed with repairs and maintenance? Check out this guide to learn how PandaCare works and what's included. PandaHubs We are exc...
Vehicle Swaps
Want to exchange your current vehicle for another? Check out this article to learn how to proceed with swapping to a new vehicle. Swapping to a new ve...
Insurance Coverage
As part of your PandaCare, you are covered for theft and collision/damage incidents. This article explains how theft and damage insurance works, inclu...
Pricing for Negligence Repair Items
Last updated: April 2, 2025 Replacement parts due to negligent damage are those not covered under PandaCare. Charges may apply for items that are br...
Understanding Negligent Use
Last updated: April 2, 2025 Negligent use refers to any damage to a vehicle arising from improper usage, misuse, or modifications that negatively impa...
PandaCare Warranty Guidelines
If your vehicle has a warranty issue, it can be addressed at your local PandaHub or brand retailer. Use this article to learn how to proceed with warr...
Basic Maintenance
Let's explore essential maintenance steps to keep your vehicle in top condition. Use this guide to learn basic E-bike and traditional bike maintenance...
Locking & Security Guide
Locking a vehicle securely is crucial to prevent theft. Use this guide to learn key measures for securing your vehicle. Choose a brightly lit, public ...
Recommended Bike Shops
Below is a detailed guide on finding reliable local shops that specialize in our specific vehicle brands in the Bay Area, Seattle, and the DC Metropol...
Buyout Program
The Buyout Program allows subscribers to purchase their vehicles outright. Check out this article for more information on the program and to see if yo...
Month-to-Month Direct Ship Program 📦
Direct Ship - Program Overview
This article will briefly explain the Ridepanda Direct Ship Program and what is included in the subscription. Reference this guide when you need a qui...
Direct Ship - Vehicle Assembly
In this article, we’ll guide you through the assembly of your new vehicle! You'll find this article helpful is you are a Direct Ship customer who ha...
Direct Ship - PandaCare
This article explains Direct Ship's PandaCare policy. You'll find this article helpful if you need a detailed explanation of our Direct Ship PandaCare...
Direct Ship - Swaps
Want to exchange your current vehicle for another? Check out this article to learn how to proceed with swapping to a new vehicle as a Direct Ship subs...
Direct Ship - Partner Shops
Use this guide when you are looking for bike or scooter shops in your area. This is a running list of partner shops in cities without hubs that provid...
Direct Ship - Cancelling Your Subscription & Returning Your Vehicle
Ready to return your vehicle? Use this guide to assist you with the Direct Ship packing and shipping process for cancellation returns. To cancel you...
Locating Your Serial Number
This article will assist you in locating the serial number of your Direct Ship vehicle. You may find this information essential for various purposes, ...
Accessory Resource
Baby Seat Accessories
Provide a comfortable and secure ride for your child with specially designed infant seats that emphasize safety and convenience. Use this guide if you...
Bike Racks, Fenders and Other Accessories
Enhance your bicycle's carrying capacity with sturdy rear racks for bags and panniers. Consider adding front racks for extra storage. Installing fende...
Locks and Alarms for Security
Protect your bike with various options, such as U-locks, cable locks, and alarm systems. Consider GPS tracking devices to monitor your bike's location...
Bike Lights
Bike lights are essential for safety and visibility during low-light or nighttime rides. They help cyclists see the road and enhance visibility to mot...
Winterize your Bike!
Winter accessories for bicycles are essential for safety, comfort, and performance during colder months. Use this guide to learn more about maintainin...
How to Load your Edenred Card
Some customers may be using their subsidy through their Edenred benefit provided by their employer. This article will be helpful if you need a brief t...
Subscription Guidelines for Interns and Part-Time Employees
This article explains how Ridepanda's subscription policies apply specifically to interns and part-time employees of our partner companies. If you're ...